IT Support Specialist
June 2008 - Current
Bethlehem University
• Responsible for IT services, support, and administration for 3,000 students & 300 staff.
• Maintain and administer SLA, technical support including hardware, software & applications, virtualization, and cloud infrastructure.
• Installation and commissioning of hardware such as PC, routers and switches, photocopiers, and peripheral equipment.
• Implement policies, technical procedures, and standards for preserving the integrity and security of data. Problem-solving, logging & tracking all issues, ensuring completion within SLAs, Consistently meeting deadlines and requirements for work orders.
• Manage computer labs/classrooms, staff, and students training.
• Creating different OS-ready images for Staff PCs, Classroom PCs as well as Labs PCs.
• Preparation of systems upgrade business cases, monthly management reports, vendor sourcing, and contracts negotiation for internal projects.
Freelance
June 2004 - Current
Samer Nasser Technical Services
• Worked as IT Consultant for Latin Patriarchate Seminary, Holy Land Trust, President Putin Organization, Women Child care Society, Beit Jala Municipality, Jumbo Super Market, Arab
Orthodox Benevolent Society, Baladi Center and others.
• Webstes webmaster, designer and developer
• Project Manager, consultant and IT manager for various organizations, small business and NGOs
• Implementation of network infrastructure & Servers
• Servers Installation (Windows, Linux), configuration and administration
• Network Installation (Cisco, HP, DELL), configuration, and administration
• Installation of various office machines, storage, backups, DVR & NVR, VOIP and IP-Telephony, Google Apps, Office 365, Server Services Administration (Active Directory, Group Policy, DHCP) monitoring, procurement and purchasing.
